Coronavirus has taken an unprecedented toll on our lives and especially on our travel plans. We are sure amid all these uncertainties; you might have a lot of questions in your mind.
That is why we have decided to clear the most popular doubts and queries below.
For any changes in your upcoming trip, kindly reach out to us via email. Despite the present situation, our travel specialists are still working remotely. They will be happy to help you with any requests. You can drop us an email and let us know if you want to make changes, reschedule or cancel your upcoming travel plan.
In case you want to reschedule, you can reach out to us via email and send your request in writing. We will happily reschedule your holiday in the same season next year (according to the availability of course). If you want to reschedule your trip to a different season, please note that the quoted price may change based on the season you choose (higher or lower). Also, we would highly appreciate it if you send us a rescheduling request 30 days before the commencement of your trip.
Your money will be transferred to credit, and you can utilise this credit on your next holiday.
The rescheduling request, in this case, should also be made in writing. Furthermore, your deposit will be transferred to credit and will be utilised on your desired vacation. The balance owing will be due 30 days before the commencement of your rescheduled trip.
TGIR acknowledges that we are living in unprecedented times. So, if you do not feel confident about the trip and want to cancel, you can do it by sending us an email.
Refunds, in this case, will be done according to our updated cancellation policy. Kindly note that these cancellation charges will be effective from the day we receive your email.
Cancellation 59 to 30 days before arrival, will ensure a complete refund.
If you cancel 29 days prior to arrival, a hundred per cent of the tour/service cost will be refunded.
A cancellation 30 days prior to arrival will ensure a complete refund of your deposit.
We realize that we need to have each other’s back during these challenging times. That is why TGIR won’t be charging an additional fee for the services mentioned above (for cancellation and rescheduling).
No, we won’t charge you extra for postponing your trip. However, if the earlier booked properties aren’t available or there is a difference in price (higher or lower, due to season or festival or weekdays or weekends), the following will apply.
TGIR has forever been committed to putting our client’s safety first, and we have never failed to deliver. Besides our book with confidence policy, we have been working closely with our travel experts and our collaborators to ensure a hassle-free, safe holiday for you all.
Here are a few things we are working on currently:
TGIR is working tirelessly to understand the situation better in our home country. We are updating us with the condition every day to have a better vision for our future trips.
Also, to ensure safety, we aren’t shying away from making last-minute changes on our ongoing trips. Furthermore, our travel specialists are also working closely with the clients to plan a well thought out itinerary, one which does not expose them to the virus and doesn’t compromise on experiences.
TGIR has always taken pride in its collaborations with the top lodging options in India. We are ensuring contactless services, regular temperature checks, and thoroughly sanitized rooms and premises with their help. We are also making sure that masks, sanitizers, and gloves are readily available to our clients.
We understand that travelling to tourist hotspots during the Coronavirus pandemic and even post-pandemic can be daunting for travellers. That is why our travel experts are working on itineraries that are off the beaten track and are equally imminent in terms of experiences, if not more so.
We are also encouraging our clients to visit boutique properties for one of a kind and safe experience in India.
From contactless services and super clean commutes to safety gear for all our local guides, we are ensuring that you enjoy your holidays without worries.
Our travel experts are working on informational pieces that will help you understand the present and future of travel in India. With our blogs, we are aiming to equip you with all the tools you need for your next trip.
TGIR promises you 24/7 customer support. We promise to give you extra attention and time during these challenging times.
TGIR is following and often exceeding, the latest official advice from public health authorities relating to COVID-19. Still, we are also pre-preparing ourselves for emergencies that may come our way.
We have successfully worked on robust procedures to deal with any sorts of emergencies on our trip.
If you want to cancel or reschedule your trip, our representatives will happily do so without asking any questions.
All you will have to do is to write us an email, and we will initiate your refund. However, to claim refunds, you will have to reach out to our team 30 days before your arrival.
Our easy book with confidence policy allows travellers to book a spot on the trip with an easy 30 percent deposit. The balance owing will be due 30 days preceding the commencement of that trip.
As per this policy, we give you the freedom to book and rebook up until a month before your arrival.
Presently, tours booked for 2021 are scheduled to run as planned. TGIR believes that India will soon open its doors to international travellers, so we are looking forward to 2021 with optimism.
With that being said, if you are uncertain or aren’t feeling safe to venture into this journey, you can always reschedule the trip. For this, kindly drop us an email at least 30 days before your arrival.
Like we told you, TGIR looks forward to 2021 with optimism. However, we do not know what the future holds for us. We are monitoring the situations closely, and if we feel that it is in our client’s best interest to cancel or postpone the trip. Don’t worry, we will notify you ahead of time.
Unless we have told you otherwise, you can assume that the tour will continue to operate as scheduled.
Like we told you, TGIR promises to be at your service all time every time. All the help you need will always be a call/ message away. Our response team is very robust, and a solution to your query will be immediately offered. We meant it when we said we have your back!
The Grand Indian Route’s safety and health protocols are highly inspired by that of the World Travel and Tourism Council, the World Health Organisation, and The Indian Government. The protocols are along the line of the following.
When travel does begin again, follow the following safety protocols:
For more details and updates, please refer to the official WHO guidelines.
If you develop a fever or symptoms of respiratory illness, our representatives will help you connect with a healthcare professional. They will determine whether you need to get tested for COVID-19 or not. If you take a test and test positive, we want you to stay indoors to save everyone else in harm’s way. Our travel counsellor will contact you for further evacuation procedures.
Even though we will help you in the entire process, you won’t be eligible for a full or partial refund.
Want to connect with us directly? Drop us an email at email@example.com.
You can also fill up a form on our contact us page to reach out to us.
Our mission is complete customer satisfaction whilst providing a service that’s second to none!
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